I started the update. 3 times it said it couldnt talk to the remote, and then came up with a retry or cancel screen. I selected retry which brought up the firmware update screen, started it, andpushed the reset button by the batteries, and waited. It took maybe 2.5 to 3 minutes, while nothing showed any response, and the remote rebooted with a beep. The first time I tried this scenario without the remote reset, after clicking the Start update button, it instantly said update finished. I just tried again. Hope this helps...