I bought a NEO just after Thanksgiving. I had several problems and was about to return it when the new 1.3 software was available. Since then I have setup all of my devices including some of the setup and programming buttons. I have a Pioneer Elite Receive, JVC DVD, Cassette Deck, CD and VCR, and my Sharp TV. It all works well and My Wife is very happy with it. I had most of the problems mentioned before the 1.3 software. I am very happy with mine.