David:

See the messages on this forum "Neo update killed my remote" or search the forum for "firmware." There is some good advice on that thread.

I had to retry the install three times and reset the device after each try. Then the firmware update transfered and the device rebooted spontaneously. The first time I ran the firmware update, it seemed to work the same way, but apparently didn't complete. Even though the software state update had completed successfully. Hope this helps with your device.