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Original thread:
Post 859 made on Friday November 17, 2006 at 12:59
bwilkins
Lurking Member
Joined:
Posts:
November 2006
2
Time Warner & QAM

I emailed TW about the 'free hd' they now have on their channel lineup and they really don't have much of a clue about QAM - see below:

Dear Brian,


Thank you for using Time Warner Cable Online Customer Support.


The channels that we send out on the 2-699 lineup are not sent in high
definition. The only channels that are in high definition are in the 700
level and they are encrypted. You would need a high definition box to
use these services. If you television has a cable card port then there
is a box built into the television, and you would need a cable card from
us.


I apologize for any inconvenience.

If you have any further concerns please feel free to email us at your
convenience or you can contact our 24 hour Customer Care Center at
1-888-683-1000.

Thank you,

Matthew
Time Warner Cable Customer Support


Subject: Re: FW:


QAM is the technology that is used by digital cable. Many HDTV sets have
QAM tuners in them (in addition to the ATSC/NTSC) and can display the HD
signals on the cable line.


On QAM a station can be encrypted or open. Currently you have the HD
locals as open along with TBS and the music stations. So can the Free HD
stations be switched to un-encrypted?


I know this gets technical so can you bounce this to the appropriate
person.


Thanks

Brian

At 11:39 AM 11/17/2006, you wrote:


>Dear Brian,
>
>Thank you for using Time Warner Cable Online Customer Support.
>
>I am sorry but I'm unsure of what QAM is. The channels in the Free HD
>lineup are available if you have the digital standard lineup and a HD
>
>box.
>
>I apologize for any inconvenience.
>
>
>
>If you have any further concerns please feel free to email us at your
>convenience or you can contact our 24 hour Customer Care Center at
>
>1-888-683-1000.
>
>Thank you,

>Matthew
>
>Time Warner Cable Customer Support
>
>
>

>-----Original Message-----
>

>To: buf.buffalo.sameday
>
>Subject:
>
>
>
>I was hoping you could explain what the new "free HD" section of the
>channel lineup means. Does that mean they will be available via QAM
>like WGRZ, WIVB etc..
>
>
>


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