I think I found the solution, by accident. Hold down the
Power button on the OEM remote and the TV will
Restart. I think that was the fix. Don't worry, this is not a hard reset so it leaves all of the TV settings unchanged.
I can't be sure, though, if this is what actually fixed the problem. I was on the phone with Sony support trying to get an app to work properly and the tech had me do a bunch of other stuff, too. One of them was to go to
Settings, then
System, then
Initial setup, then
Continue, then scroll down and tick the box
Agree to all. I'm not sure if this is necessary to fix the problem with the Harmony remote, but it may be.
Last edited by Herman Trivilino on September 9, 2023 15:22.