No worries Ernie.

I've requested an account using Australian consumer law to back me up:

Under Australian consumer law – Products must:

* come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them

Without a user ID and password to use the CCP software, URC is not complying with Australian consumer law, please remedy this issue so I can use my new OLED TV's with my remotes.

[Link: accc.gov.au]

They've asked for my serials which I've provided.