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Original thread:
Post 56 made on Tuesday July 20, 2021 at 21:00
Johnny Canuck
Long Time Member
January 2003
On July 20, 2021 at 20:07, goldenzrule said...
I'm not disagreeing with any of that.  What I am saying is they have put dealers in a terrible position for years by doing what you mentioned.  Never should a dealer have been put in the position.  A end user just sees "dealer is a crook that wants to sell me services at some crazy price".  The reality is that no dealer is going to take on the support aspect that URC claimed would fall on them if they choose to distribute the software, which URC themselves directly told end users that a dealer could do.  They basically failed to inform them the dealer would then have to support that end user with any software related issues.  That is total BS.

Now, you may or may not know that TC was, at one point, sold through distribution.  Overnight, they decided to pull the line from distribution and only selling to direct dealers, which is how it initially was sold.  So dealers that were purchasing through distribution were cutoff from the line they were selling and could not fill orders on jobs they had quoted and taken deposit on.  Instead, URC released CCGen2 which was just a fancy control system being that they didn't do any great automation at the time.  It lacked all of the audio functions that set TC apart at the time.  They then discontinued CCGen2, leaving THOSE dealers in the lurch.  URC has a track record of doing this stuff, to both dealers and end users.  Its a sad but unfortunate truth, and the list of people left in their wake just keeps on growing.

I don't think we fundamentally disagree about how crappy URC are as a business. As a dealer at least there are competing products from RTI/ProControl. Control4, etc. For a consumer, there really is only Logitech left and that's at end-of-life (although they at least aren't screwing over current owners). For the more tech savvy consumer/DIYer ... that leaves Complete Control (until this week) or getting our hands on an XSight and learning Remote Master. It's a very sad state in the marketplace generally.

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