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Original thread:
Post 11 made on Saturday February 6, 2021 at 17:53
Junior Member
February 2021
I know this a very old thread and post but does anybody has the steps necessary to fix the remote? The provided link doesn't work anymore.

Thank you

On August 19, 2013 at 12:11, howag said...
Figured this out. Needed to carefully follow the steps here:

I hadn't done this step first:
The first step is to perform a software update to receive the latest IR codes and firmware. Execute a LIVE UPDATE by clicking the Satellite Dish icon, or by clicking HELP > LIVE UPDATE

Usability is a real problem on that archiver software, but I understand this is not really intended to be used by the general public. Love the remote, just have to remember the little intricacies to make it work.

Tech support call was useless. Just gave me a "firmware update should fix that". Oh well, "we'll replace it for you at at the same price you purchased it at". There was no process to go through the actual steps over the phone to do the upgrade to see where I went wrong. Would have only taken a couple of minutes.

Clearly they don't have the residential consumer market penetration to afford real tech support.

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