Lost all my favorite channels.
Cox Cable had to swap out my box, now have a Cisco explorer 9865hdc.
went up date the activity in the logitech software and in doing so a msg popped up saying my favorites would be lost. That sure sounds like a programming flaw.

Sure enough after a sync all favorites gone and on top of that the remote not controlling the box! So now I am super ticked off. I am really surprised that I do t see a transfer of favorites or settings for when adding a new device.

So -
1. Anyone have luck with this cisco box?
2. Guessing no way to recover the favorites. So in the future what options do i have and what should be done differently?