FWIW, Here is the Windows event log when I try to download a configuration into my TSU-9600:


- <Event xmlns="[Link: schemas.microsoft.com]">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2019-01-13T23:25:30.233736900Z" />
  <EventRecordID>56451</EventRecordID>
  <Channel>Application</Channel>
  <Computer>BANDERSNATCH-10</Computer>
  <Security />
  </System>
- <EventData>
  <Data>ProntoEdit Professional 3.exe</Data>
  <Data>3.0.23.0</Data>
  <Data>4cd0016a</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>6.2.17134.441</Data>
  <Data>3da51fd0</Data>
  <Data>c0020001</Data>
  <Data>00111812</Data>
  </EventData>
  </Event>