Feels like it. 9800 froze, so I switched it off and restarted it. No joy, stays on the 'please wait' page permanently. Tries resetting again, and hard reset (page up + home + menu), no dice.

Tried hooking it up to PEP2 to reinstall program folder, but I just get an error message, namely:

'The pronto is currently in the settings mode. Please press exit on the Pronto and retry.'

I can't do this, obviously.

Help!

EDIT: Tried with PEP on another machine and it suggested the battery was low - I'd be surprised if this were the case (I'd only just taken it out of the dock), but we'll see.

Any other ideas?