Iím not an integrator but I got the software from an old friend that used to be an integrator. Anyway, Iím doing work at a friends house on some RTI remotes of this model that work with their home automation system from Crestron. The system is pretty dated but it work well. My issue is that in one room their RTI remote is acting up, it will continuously boot loop and display the RTI boot screen and in between loops it makes a hissing noise. I took it apart and sometimes when I put pressure randomly, itíll boot and work fine for awhile but then itíll freeze and do the same thing. Is there some way to fix this? Another issue is that when I attempt to connect it to my laptop and use ID9.8 my windows would say thereís an error with the device and now most recently when I try windows doesnít recognize it at all. What is going on? I want to get the config off so I can copy it to a new remote or fix this one.