The vendor tries to help, but it sees that he cannot describe the used signals in a universally understandable language. What mdavej and I tied to do was to *guess* what was meant, and you claim that both guesses were wrong. There are discussions on the internet that are equally unclear, like [Link: head-fi.org]
Do you have any possibilities to analyze or "learn" the codes? IrScrutinizer supports several different learning devices. Or you can possibly use a learning JP1 remote or a Pronto?