It's a little more nuanced than that. According to their policy, (assuming it hasn't changed) they will try to set you up with another integrator to support your configuration - and then it's up to that integrator whether to supply the s/w.

But my advice is that if anyone feels that URC has wronged them in any way, then by all means they should let URC know, demand their money back, file a BBB complaint, leave them a lousy rating at eopinions and anything else they can think to do until they get a positive outcome. But Daniel Tonks decided years ago, he doesn't want this site being used as a soapbox for complaining about URC's policies.