On August 17, 2012 at 17:17, cgav said...
You keep saying they are retail products. They are not. They are sold through distribution to approved dealers. If it ends up on Amazon or eBay, it is called "GRAY MARKET". They SPECIFICALLY told you this on the phone as well. These are from dealers who have broken their dealer agreement with URC. The only "retail" I've seen URC remotes at was at Magnolia, if you have one in your Best Buy. Those do have a sticker on them that say they can not be programmed without the software. Just because some rogue dealer put it on Amazon for sale doesn't make it a retail product. This is on Amazon:[Link: amazon.com]
You think that is meant to be a retail product?
I'm not sure if you're directing this to me, but I stated earlier that I paid full retail from a local authorized URC dealer. I'm not sure the distinction you are trying to make in "dealer" vs. "retail", but it is a product sold by a retailer / dealer - making it a retail product. Given that the warranty is through the manufacturer, it most certainly is a retail product sold to an end consumer through the dealer distribution channel.
They need to update the inaccurate documentation, user guide, and website. Just explicitly state on the site that it's not included. Problem solved. Can't just put it on a box as many dealers (including mine) special order everything, so there is no box to inspect.