You keep saying they are retail products. They are not. They are sold through distribution to approved dealers. If it ends up on Amazon or eBay, it is called "GRAY MARKET". They SPECIFICALLY told you this on the phone as well. These are from dealers who have broken their dealer agreement with URC. The only "retail" I've seen URC remotes at was at Magnolia, if you have one in your Best Buy. Those do have a sticker on them that say they can not be programmed without the software. Just because some rogue dealer put it on Amazon for sale doesn't make it a retail product. This is on Amazon:

[Link: amazon.com]

You think that is meant to be a retail product?