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Original thread:
Post 11 made on Monday August 13, 2012 at 10:07
goldenzrule
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On August 12, 2012 at 23:19, TwistedMelon said...
The retailer was responsible for giving you the software. You should really inform URC that they didn't provide it - they're supposed to, as paying retail and buying from an authorized dealer entitles you to it. The software is part of the package. Period.

This is incorrect. It is at the dealers discretion. It is not sold with the remote, not implied, and i believe used to state on their website that it is up to your dealer to decide. Not sure if it still does. I will say I think their site needs a lot of work and is not intuitive. It is hard for a consumer to find the information and can cause a lot of confusion.

Last edited by goldenzrule on August 13, 2012 10:14.


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